Remote Helpdesk Technician - Tampa, FL ONLY FusionTek is a Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. We're a tight-knit team of friendly, intelligent people focused on IT infrastructure management for small- to mid-sized businesses since 2007. We're also rapidly growing and are looking for top-tier candidates who share our four core values: We are team players, collectively working towards a common goal We work each day with a growth mindset focused on the success of our coworkers, clients, and the company We do the right thing with an honest and transparent approach that always puts our clients first We take ownership of our work, always seeing it through to completion Base Pay Range $52,000.00/yr - $62,400.00/yr Responsibilities Provide remote desktop and laptop support, addressing break/fix issues, application installations, and configuration of user settings. Involve in the security side, investigating and remediating malware alerts and helping users enroll in MFA. Diligently document, track, and elevate tickets through our ticketing system and stay current with our documentation platform. Collaborate with a talented team to deliver exceptional service to our clients, all from the comfort of a remote workspace. Work hours are from 8:30 AM to 5 PM EST. Mainly remote; in-office attendance required only occasionally to collect shipments or equipment as necessary. Qualifications Minimum of 2 years of professional IT support experience. Must reside in the Tampa, FL vicinity. Preferred experience in an MSP/MSSP environment. Working knowledge of Windows 10, 11, and MacOS. Working knowledge of the Microsoft 365 office suite. Knowledge of Office 365 cloud services is a plus. Knowledge of Azure and/or AWS is a plus. Strong time management skills are essential. Excellent verbal and written communication skills are required. A+ and/or Network+ certifications are preferred. Experience in a ticketing system is preferred; familiarity with Autotask is a significant advantage. Ability to lift and carry equipment up to 50 pounds. Reliable internet connection and a quiet workspace for remote support. Benefits Hourly rate - $25 to $30/hour. Competitive pay with quarterly bonus eligibility. 90% of your medical/dental/vision insurance paid by the company. 401(k) plan with 4% company matching and immediate vesting. Paid holidays and 17 days of PTO in year one. Educational reimbursement for certification tests and company-supplied training resources. Monthly cell phone stipend. Fun team events. Seniority Level Associate Employment Type Full-time Job Function Other #J-18808-Ljbffr FusionTek
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