Job Description
Job Description
Job Description
Position Title: Coordinator – QA
Contract Duration: 5-6 Months
Hours of Operation:?Mon – Fri 9:00 am- 6:00 pm EST
Training Schedule/Duration: Mon – Fri :900 am- 5:30 pm EST | 12/8-1/21 (30 days, accounts for Christmas Day, New Years Day, and MLK). The expectation is that a supplier will not present a candidate with a prescheduled appointment during the training period. Missed time during the training period may result in termination.
Pay Rate?- $19.88
Work Location: Remote / Work from home
Project Overview:
This project assists the Department of Social Services (DSS) Family Support Division (FSD) supporting Medicaid and SNAP for the state of Missouri.?
Job Description:
- Responsible for evaluating staff members on the quality of work performed as measured against project standards, contractual requirements, and performance measures.
- Assist with the development, design, and recommend strategies or activities intended to improve performance.
- Assist with the development, analysis and distribution of project reports and performance indicators.
- Regularly assess the knowledge needs of the staff related to processes and policies regarding the client/contract operations and develop plans to meet those requirements.
- Conduct monitoring activities for quality assurance purposes.
- Assist with monitoring performance and meeting contractual requirements.
- Remain up-to-date on policies and procedures for all operations, assists in developing new procedures, and updates existing procedures when changes occur.
- Assist in the production and update of staff resource materials including quick reference guide, matrices, charts, and workflows.
- Assist with staff training, as necessary.
- Perform other duties as may be assigned by corporate management.
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Education/Experience: Minimum Requirements: - 2+ years of relevant professional experience required, or equivalent combination of education and experience. ?
Equipment:?Bring Your Own Device (BYOD) per attached Work at Home Technical Requirements?plus camera. Agents must be on camera during training. ?
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Equal Opportunity Employer / Disabled / Protected Veterans
The Know Your Rights poster is available here:
-06/22-088_EEOC_KnowYourRights6.12.pdf
The pay transparency policy is available here:
- transp_%20English_formattedESQA508c.pdf
For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.
We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.
AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.
verify.uscis.gov/web/media/resourcesContents/E - Verify_Participation_Poster_ES.pdf
We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
#8820
Company Description
This company offers growth and a great group of people to work with.
Company Description
This company offers growth and a great group of people to work with.
Job Tags
Contract work, Temporary work, Remote work,