Job Description

About Us: Becker Pumps Corp. is the U.S. subsidiary of Becker GmbH, a global leader established in 1885 and headquartered in Germany. With a rich history, Becker Pumps has been providing industrial products throughout the United States, Canada, and Mexico since 1973. As the fastest-growing and oldest subsidiary within the Becker Group, we are committed to delivering Best in Class vacuum technology across diverse market segments. Our American headquarters in Cuyahoga Falls, OH, serves as the hub for our operations, reflecting the synergy of American and European business cultures.

Position Overview: Join our team as a Product Support Engineer in the dynamic field of vacuum pump technology. We are seeking a highly skilled individual with a strong technical background in engineering or a related field, combined with exceptional communication and analytical skills. As a Product Support Engineer , you will play a crucial role in providing technical expertise and support for our range of vacuum pump products, ensuring optimal performance and customer satisfaction.

Responsibilities:

• Technical Support:
• Provide expert technical assistance and guidance to internal teams and external customers.
• Assist in the product selection process, troubleshoot technical issues, and offer custom solutions for smooth operation.
• Product Knowledge:
• Develop an in-depth understanding of the Becker product line.
• Continuously update knowledge of product features, functionality, maintenance, etc.
• Gain insights into key markets and applications, understanding the advantages/disadvantages of various products.
• Product Training:
• Develop and deliver comprehensive training programs for internal staff and external partners.
• Ensure stakeholders have a thorough understanding of product specifications, capabilities, and maintenance requirements.
• Product Development:
• Collaborate with teams in the USA and Germany during design, development, and testing phases.
• Provide technical insights and feedback, recommend enhancements based on market feedback, and test new products for durability and reliability.
• Customer Relationship Management:
• Build and maintain strong relationships with key customers, distributors, and industry partners.
• Act as a trusted advisor, understanding specific needs and offering tailored solutions and support.

Qualifications:

• Experience with industrial equipment and/or familiarity with electrical systems.
• Bachelor’s degree in mechanical engineering, electrical engineering, or a similar field is preferred.
• Proven experience in a technical support or product specialist role; experience with vacuum pumps or similar equipment is a plus.
• Excellent communication skills, with the ability to convey complex technical concepts clearly.
• Demonstrated problem-solving abilities and a proactive approach to resolving technical issues.
• Ability to work independently and collaboratively in a team environment.
• Willingness to travel occasionally to customer sites, industry events, and conferences.
• Proficient in Microsoft Office Suite.
• Strong general mechanical ability.
• Ability to adjust to changing priorities and work effectively in a fast-paced environment.

What Becker Offers:

• Competitive salary package.
• Comprehensive benefits, including medical, dental, and vision coverage.
• 401K retirement plan.
• Year-end bonus program.
• Team-oriented work environment.
• Continuous training, support, and development opportunities.
• Unlimited growth potential within the company.

How to Apply: If you are ready to contribute your technical expertise to a leading company in the vacuum pump industry, please submit your resume and cover letter. We are an equal opportunity employer and encourage applicants from all backgrounds to apply.

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