Job Description
Job DescriptionJob Description
The candidate will;
Program phone sets (digital, IP and analog)
Perform Moves, Additions, Changes (MACs)
Program requested feature changes
Provide voicemail support
Program mailbox
Complete password resets
Add or delete user mailboxes
Provide break/fix services on telephones
Troubleshoot and resolve phone-/data-cabling issues
Knowledge of station cabling and jacks
Assist in identification and resolution of other vendor line/circuit problems
Troubleshoot issues related to lines/trunks
Coordinate and act as focal point for problem resolution involving service provider.
Qualifications
8-10 years of related telecommunications experience.
Ability to obtain/retain an FAA-issued PIV badge/position of public trust. (Mandatory)
Must be able to proficiently read, write and speak English
SKILLS AND ABILITIES
Knowledge of the principles, methods, and techniques used in PBX/Telephony troubleshooting and support.
Experience working with multi-tiered ticket handling/resolution systems
Monitor, maintain and administer the health of the local/core telephony infrastructure
Maintain and administer network infrastructure standards, documentation and fault tolerance
Proficient in administering Avaya systems
Document logical and physical network design changes
Follow ITIL-based process and procedures and elevate for technical assistance
Advise and make recommendations to management concerning infrastructure and related LAN issues
Validate and coordinate all scheduled maintenance
Understand client's operational and sustainment methodologies and processes
Gain familiarity with the client's current voice enterprise infrastructure
Present Monitoring/Test Results and Reports
Perform/support Voice Enterprise Services integration testing as required
Education
Bachelor’s Degree in a related technical discipline, or the equivalent combination of education, Technical training or work experience.
Avaya ACIS-level certifications in Aura Communication Manager and CM Messaging
Embedded (R6.X), Contact Center, and/or Conferencing. (Desirable)
Avaya ACSS-level certifications in Aura Communication Manager and CM Messaging
Embedded, Conferencing, Session/System Manager, Call Center Elite, Contact Center, and/or Experience Portal with Proactive Outreach Monitor. (Desirable)
Prior experience as an Avaya Tier II helpdesk engineer. (Desirable)
ITIL v3 Foundation (Optional)
Position Type/Expected Hours of Work/Travel
· Typical workday: M-F 8:00am-4:30pm
Work Environment/Physical Demands
· On-Site Dedicated Field Engineer
Benefits of working with Acuative
Acuative offers a comprehensive benefits program to all eligible employees. Full-time employees are eligible for benefits the first day following 45 days of employment.
Comprehensive benefits plan including: Health, Dental, Vision
Flexible spending, Dependent Care and Healthcare savings accounts with company contribution
Long-Term and Basic Life/AD&D
Competitive pay
Paid Time Off and Holidays
Career Development opportunities
Service Award Program
401(K) Plan
Employee referral program
Life Assistance Program
About Acuative
For more than 35 years, Acuative has been providing an innovative approach unique to the communications marketplace. The Acuative team provides the entire end-to-end solution from network design to installation and management. Acuative can provide single-source solutions to help build, monitor, manage and support networks.
Acuative’s Security Operations Center (SOC ) works to protect against cyberattacks. Staffed by cybersecurity experts, security analysts and engineers who are trained to detect, analyze and respond to cybersecurity incidents and threats, and prevent such instances from happening. SOC staff work with programs and analytical tools that make it possible to stay on top of the latest security threats in the online world.
Acuative PMI-certified project managers coordinate directly with all Acuative teams involved in supporting your project - field service teams, technical support teams, outside vendors, and other internal departments, from the initial order process through the successful test and verification of the service. Eliminating information silos and fostering collaboration, the project manager makes the all the connections necessary to streamline the implementation while keeping you apprised through every phase of the project: planning, initiation, monitoring, execution, and closing.
Acuative’s Field Service Technicians are the foundation of our service business. They are the face of our company to our customers and we take that very seriously. Acuative Field Service Technicians are employees of the company. This allows a superior level of control over the qualities of our people, including their experience, tools, training, and an overall corporate culture that is committed to providing superior service, each and every day.
Our skilled staff, proactive monitoring, and management system coupled with cutting-edge technology help reduce network complexity and gain optimal performance for any business in a single or multivendor environment. Whether it’s helping an organization develop a compelling business case with financial due diligence or ensuring the new WAN design is fit for use, Acuative’s WAN architecture and engineering experts are there to help with robust and scalable designs.
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Job Tags
Full time, Work experience placement, Local area, Flexible hours,