Job Description

Veranex's mission as an Innovation CRO is to improve patient outcomes by accelerating our clients' innovations to market. As the world's only end-to-end professional services firm focused on MedTech, we take clients' Vision to Velocity through our comprehensive service portfolio, with expertise in human centered design and product development, preclinical and clinical research, regulatory affairs, and market access and reimbursement consulting. About This Role Veranex has an exciting opportunity to join the Research & Strategy team. You will be part of a team working to improve lives globally through healthcare innovation. You will play a key role in planning, supporting and synthesizing a range of qualitative research projects for world-leading MedTech organizations. This role reports to the Director of Research and Strategy and collaborates with Research, Design and Development teams globally. As a Design Researcher (Level 2), you will be part of a cross-functional team that conducts global research (both virtually and in-person) to identify, capture and understand user needs, pain points and current workflow/journeys to ensure these are captured and communicated in an actionable format, and to help inform subsequent strategic decisions and product development. The ideal candidate should be an innovative, creative, and well-organized self-starter who is excited by global travel, conducting primary research (including clinical site visits) and immersing themselves in the healthcare ecosystem. What You'll Do

• Help to plan, conduct, and synthesize qualitative research under the guidance of a project lead and functional manager.
• In this role you will have a strong understanding and experience with exploratory qualitative research and be able to support conducting primary and secondary fieldwork.
• Support participant moderation and observations using methodologies including ethnography, contextual inquiry, formative and validation studies.
• Ability to draft research protocol materials including recruitment screeners, discussion guide materials, presentations and notetaking/debriefing templates.
• Assist with research analysis, synthesis and user need documentation, including personas, customer journey/workflow maps and storytelling methods.
• Support research project activities and present research updates/outputs to clients
• Ability to support the project team's goals.
• Ability to develop client presentations, capturing the design research process.
• Ability to work through tight deadlines by planning activities, setting expectations and pacing yourself to deliver within timeline and budget on projects.
• Support the adoption, development and implementation of Research and Strategy best practice approaches.
• Interest in staying up to date with best practices and emerging trends in human-centered design methodologies.
• Apply to follow and implement company and industry policies and procedures to ensure the safe and ethical delivery of design research.
• Support the engagement and growth of our clinical observation sites to expand our network globally.
• Work with Project Managers to help support clinician site observation recruitment.
• Assist with managing the relationships with stakeholders across our clinical sites.
• Support the creation and maintenance of clinical site engagement materials.

Required Qualifications

• BFA, BS, BA or BSID in Industrial Design, Anthropology, Psychology, Human Factors Engineering, or related field.
• 2-4 years of experience in exploratory research.
• Working knowledge of design research, qualitative research and/or human centered design methodologies.
• Working knowledge in Microsoft Office, Adobe Creative Suite, and white boarding apps like Miro
• Excellent written and verbal communication skills.
• Excellent attention to detail
• Multi-tasking and time management skills with the ability to prioritize tasks.

Preferred Qualifications

• Experience working in or with the healthcare industry, preferably medical device markets and/or have a clinical background
• Good visual design skills
• Good problem-solving skills
• Experience working as a consultant

Veranex is an equal opportunity employer and prohibits discrimination of any kind. All qualified applicants will receive consideration for employment without regard for race, color, religion or belief, sex (including pregnancy, gender identity or gender expression), sexual orientation, parental or marital status, disability, age, status as a protected veteran, national, social, or ethnic origin, or any other applicable legally protected characteristics.

Job Tags

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