Job Description

Propeller is on a mission to take the guesswork out of moving dirtreducing wasted fuel, time, and money. We do this through the power of maps. Our customers use Propellers integrated hardware and software products to capture accurate 3D versions of their worksites. With over 50,000 worksites worldwide, we empower project teams to map, measure, and manage site activity.

We empower everyone to approach, own, and solve problems creatively. Were data nerds who care about impact, honesty, and each other. We take pride in being a great place to work. We are proud recipients of BI Group's Excellence in Customer Experience award and Inspiring Workplaces of Australasia, being recognized as a Fast Company and BuiltIn Best Place to Work.

Position

Customer Success Manager Customer Success Department, Denver, CO. Compensation: $70,000 $80,000 / year.

Your Mission

The Customer Success Manager will be the primary driver of success, directly impacting revenue retention by proactively ensuring customer health and satisfaction, and fostering account growth through identifying upsell and expansion opportunities. You will transform customer relationships into a powerful engine for mutual growth and sustainable business success.

This role requires a minimum of two days in the Denver office per week, on average.

Key Responsibilities

• Serve as the primary relationship owner, guiding customers through adoption, expansion, and renewal.
• Drive engagement by ensuring customers effectively leverage Propellers platform and tools (platform workflows, 3D mapping, GIS integrations, site/stockpile measurements, progress reporting, mobile app use cases, DirtMate adoption).
• Proactively educate customers on new features, under?utilized tools, and product updates to increase adoption and impact.
• Manage and own product roadmap reviews with customers to align on goals, showcase value, and identify opportunities.
• Act as a trusted advisor, maintaining strong industry and product knowledge and helping customers translate data into meaningful business outcomes.
• Maintain strong customer relationships that ensure high adoption, satisfaction, and measurable ROI.
• Proactively identify risks and mitigate churn through data?driven insights and engagement.
• Track customer health (logins, uploads, feature usage) and ensure customers are on track with their license entitlements.
• Ensure customers achieve their stated goals and business outcomes, adjusting engagement strategies as needed.
• Maintain 90%+ Gross Revenue Retention (GRR) across your portfolio.
• Own an annual quota for renewals, expansions, and upsells, in addition to churn and contraction mitigation.
• Identify, develop, and close commercial opportunities within existing accounts.
• Negotiate renewals and contract terms, demonstrating clear ROI and value.
• Educate customers on pricing changes, new product offerings, and value?added solutions.
• Build and maintain strategic relationships with decision?makers, aligning Propeller solutions to evolving customer needs.
• Track and manage customer activities, risks, and opportunities using Gainsight.
• Lead business reviews with customers to demonstrate value, ROI, and strategic alignment.
• Collaborate with Product, Engineering, and Support to represent customer needs and provide feedback to improve the product experience.
• Support team?wide goals, process improvements, and documentation to scale customer success and commercial impact.

Skills

• Experience with geospatial and construction technologies (GIS, UAVs, GPS surveying, photogrammetry, machine control, and visualization platforms).
• Skilled at managing a portfolio of customersdriving adoption, preventing churn, and delivering measurable business outcomes.
• Strong commercial acumen with the ability to build ROI?driven cases and align technology solutions to customer goals.
• Data?driven and proactive, using insights to identify risks, opportunities, and areas for customer growth.

Bonus Points For

• Experience with Customer Success tools such as Gainsight and/or HubSpot.
• Experience driving revenue retention and expansion.
• FAA Part 107 Remote Pilot License (or equivalent).

Benefits

• Fully paid employee United Platinum PPO medical, dental, and vision coverage.
• 20 days paid vacation time per year with no accrual or carryover cap.
• 3% non?elective employer contribution to 401(k).
• Employee share options.
• Professional development budget and leave.
• Opportunity to participate in mentorship program.
• Monthly telephone and/or internet allowance.
• Paid primary & secondary parental leave policies.
• Hybrid work arrangements and WFH equipment provided.

Compensation & Benefits

Estimated base salary: $70,000 $80,000 per year. Annual OTE target: $85,000 $105,000. Salary offers are based on skills, knowledge, and experience.

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