Job Description
Elevate your career with a 2020 INC 500 company offering a competitive salary + 401k match + health benefits + extra paid time off, and more!
Wesley Financial Group is hiring for the Customer Account Specialist | Resolution Specialist position at a starting salary of $50k + additional earning incentives.
…you’re likely asking yourself, “What in the world is a Resolution Specialist?!”
Wesley Financial Group is the leading name in helping timeshare owners get out from under their timeshares. In the 12+ years we’ve been in business, we’ve created a tidal wave of excitement from timeshare owners needing help, and we’re looking for a new trusted Resolution Specialist to help the families we serve!
What is a Resolution Specialist?
The Resolution Specialist position works with our clients to assist them in canceling their timeshare. The focus of this role is to ensure best-in-class customer experience for all of the clients you work with. Don’t have experience canceling timeshares? We don’t expect you to.The ideal candidate for this role is extremely organized, highly motivated, optimistic, flexible, patient, a team player and has strong problem solving expertise.
The hours for this role are Monday - Thursday, 9am - 5pm and Friday, 9am - 3pm. Fridays are earned work-from-home days.
New Employees Receive:
Wesley Financial Group proudly promotes from within the organization. This practice is one factor that has led to a culture we are proud of.
Requirements:
Ability to be flexible and adaptable
Strong organizational skills and attention to detail
Ability to utilize strong problem solving skills to address client needs/challenges
Outcome-oriented/Results-focused
Ability to work hard and efficiently, jumping in and helping wherever necessary.
Ability to hold yourself accountable for doing what’s right, even when nobody's watching
2+ years of providing impeccable customer service and account management
Energized by change, and adaptable to an ever-changing industry
Must live within 60 miles of Franklin, TN - this is an IN-OFFICE role in our Franklin, TN office
Responsibilities
Actively work with clients, setting clear expectations throughout the timeshare termination process
Draft appropriate, client-specific action steps throughout the dispute with the goal of moving the client towards timeshare ownership termination
Respond to all emails, calls and chatters in a timely manner
Address all comments from clients submitted through the feedback form within 24 hours and provide an update through chatter thread
Must retain accurate and up to date client records in Salesforce
Must maintain professional and consistent communication with your clients through email, mail, and phone correspondence
Create positive team environment centered around accountability, efficiency, idea sharing, and a “we can always be better” mindset
Always strive to do better, celebrate wins, and use failures to grow and improve
Be the leader for industry updates, trends, and general knowledge.
Preferred Experience
Salesforce
Customer Service
Google Suite/Microsoft Office
Why Wesley?
Wesley Financial Group, LLC has been in business for over 10 years. We are a 200+ employee company with a platinum rating through Dun & Bradstreet and were ranked on INC 500 in 2020 as the 203rd fastest-growing privately held company in the U.S.
We’ve won over 75 business awards since 2020, including:
Aside from business accolades, Wesley Financial Group is strongly dedicated to giving back to the community. Through donations and volunteer work, we always strive to help others whether through our services or through our charitable work.
Additional PERKS for being a Wesley Employee:
Leadership training and advancement opportunities
Robust employee recognition programs
Ability to participate in company-wide community outreach programs
Fun engaging company-wide events and activities
Outstanding work/life balance
Spirited and passionate team environment with members who display core values of teamwork and integrity
9 Paid Holidays + 2 Floating Holidays
Relaxation on-demand with our in-office massage chairs—because we know how important it is to take a break and recharge
Wesley is an Equal Opportunity Employer. We verify employment eligibility for all new hires using E-Verify.
PI56b6c7260240-25405-38015113
...Founding, Enterprise Customer Success Manager (Remote) Join to apply for the Founding, Enterprise Customer Success Manager (Remote) role at PermitFlow . ???? About PermitFlow: PermitFlow is redefining how America builds. Pre-construction remains one of the most...
Job Description Job Description QUALIFICATIONS: High School Diploma and four years in the transportation industry. Two years of college may substitute for up to two years of required experience. Intermediate computer skills required(Trapeze and Microsoft experience...
Job Description A career at Whole Foods Market is more than just the work you do- it's about your personal growth and creating meaningful change. Our purpose is to nourish people and the planet. That means improving how people eat, funding grants for school gardens,...
..., and a commitment to excellence. We are seeking a skilled Web Developer to lead the implementation of web projects based on... ...designers and other team members. Responsibilities Lead the development phase of websites, ensuring accurate translation of designs...
...Job Description Manager of Engineering & Maintenance Chesapeake Virginia area Are you a results-driven leader with a passion for operational excellence and developing high-performing teams? Were seeking a Manager of Engineering & Maintenance to lead our...