Job Description

A Banquet Server is responsible for delivering and serving food and beverage items to banquet guests in a timely, friendly and efficient manner in the hotel's continuing effort to deliver outstanding guest service. Maintain Pleasant personality and demeanor throughout the function. Provide food service for banquet events in accordance with Hotel & Banquet standards. Setup action stations, Cook (ie: simmer, brown, sauté), Serve patrons at action stations in accordance with head chef plate presentation and garnishes. Setup banquet buffet displays both hot, and cold in allotted time. Maintain food levels at those displays. Engage guest(s) at banquets events in order to determine food allergies, preferences, and dietary needs. Report those needs and preferences to the proper Banquet captain(s). Proper coffee brewing and tea brewing techniques are expected of all banquet staff. Server must be familiar with seating positions for plated events as well as proper serving techniques for proper food placement at guest tables during that synchronized service. Completes all daily side duties, post function clean up, organization, and deep cleaning of affected work areas. Report to all necessary pre shift, and post shift meetings with banquet leadership. Report to banquet leadership for inspection of completed work responsibilities before leaving the hotel property. Store all banquet & hotel equipment used in an orderly and clean fashion in accordance with banquet captain, banquet assistant manager, banquet manager, and banquet director’s instruction. Deliver Passionate & Engaging Service to our Guests. You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations. You will consistently deliver our GUEST model: Greet or welcome everyone, warmly with a smile; Use eye and ear contact and guest’s name; Establish/anticipate needs; Solve and own all requests/complaints; Thank everyone. Build solid relationship with your Colleagues: Treat colleagues with respect and dignity; Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed. Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description. Qualifications and Skills: Track record of delivering exceptional guest or client experience; Communication skills are utilized a significant amount of time for training and safety purposes, and when interacting with guests and associates; Strong communication skills; Appropriate professional appearance and demeanor; Must be available for various shifts including early morning, late nights, double shifts, occasional triple shifts, occasional split shifts, weekends, holidays, and long hours; Understanding of basic room diagrams for station setups and seating charts for guests; Ability to read and comprehend simple instructions, short correspondence and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group environments to customers, clients, and or employees of organizations that we serve. Education and/or Experience: 1 year prior food service experience required, preferably in Banquets. Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 50 pounds. Work Environment: The noise level in our work environments is typically loud or very loud. If hearing protection is needed please identify that need prior to employment.

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